HOW TO ORDER

Orders can be taken by email, via the website, letter, fax or phone. Please include product(s) required, date required by, delivery and invoice address and your contact details. For personalised and engraved items, please include layout and ALL engraving details. Most standard stock items can be despatched the same day if required – please state if you require this when ordering.

PRICE PROMISE

We will not be beaten on price (or service) and guarantee to beat any genuine like-for-like written quotation on orders.

WHEN SENDING ARTWORK

For Medals, T-shirts, Signs, Mugs, Banners, Bottles, Bags, or other personalised products please note the following:

PREFERRED FILE FORMATS FOR ARTWORK

We accept digital artwork, in most formats at 250-300 dpi, 100% printing size we prefer Adobe Photoshop® (PSD) or Adobe Illustrator® native file formats (All).

OTHER ACCEPTABLE FORMATS ARE

Tiff, EPS, PDF or JPEG (JPEG not ideal as compression usually leads to loss of quality and detail). Where possible the file should be at least 300 dpi and at 100% print size.

FORMATS NOT IMMEDIATELY USEABLE ARE

GIF, Pagemaker®, Quark®, Microsoft Word®, or PowerPoint®. These files are office applications not graphic applications and are not graphics compatible. There would need to be considerable reworking of the artwork to get it into a useable state.

COLOUR SPECIFICATION

Pantone (PMS) colours are best when specifying colours.

ILLUSTRATOR® OR COREL BASED ARTWORK

Turn all fonts to Outline or paths.

ARTWORK IN PHOTOSHOP® OR PIXEL BASED PROGRAMS

For Photoshop format where possible keep layers, (do not merge). 300 dpi files are the minimum necessary resolution at S/S although we can work with higher resolutions, remember larger files will take longer to transmit via email.

DELIVERY CHARGES

Orders will be sent by carrier with smaller items sent via Royal Mail. Carriage charges are calculated by weight with a small surcharge for deliveries to the Scottish Highlands, Northern Ireland, Channel Islands and the Isle of Man.

BREAKAGES & CLAIMS

Claims must be received in writing within 24 hours of receipt of goods. ALWAYS check the contents of your parcel(s) before signing the delivery note or sign UNCHECKED. We cannot accept responsibility for goods signed ‘in good condition’ if they are later found to be damaged.

HOW TO PAY

Payment items are strictly 30 days from the date of the invoice unless stated otherwise. When paying by cheque, please make cheques payable to Running Imp International Sports or if paying by BACS, contact us for details.

All prices exclude VAT and delivery (where applicable).

TERMS OF BUSINESS – PRICES

Whilst every effort will be made to hold prices, any unavoidable increases will be notified at the time of ordering.

OVERDUE ACCOUNTS

We reserve the right to charge interest at 8% over the Bank of England base rate on all late payments and recover any expenses incurred in relation to the recovery of any debt.

TITLE

Title, legal or beneficial to goods supplied, does not pass to the customer until payment has been made in full. All goods remain the property of Running Imp Ltd. until such payment is made. In the event of non-payment, the club, sponsor or individual in whose name the goods have been ordered will be liable for the settlement for the full amount. A full copy of our terms and conditions is available on request.