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How To Order
Our team are always willing to help you get the most from your event, so please feel free to contact us and one of the team will discuss your requirements with you and will give you advice and recommendations if necessary.
5 Easy Steps to Place an Order
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Navigate around the website to find your required products. For example, if you're organising a running event, you'll find everything you need by clicking on the Events menu and then selecting Running. You will see the products have been categorised to make it easier for you to find what you need.
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When you've found a product that you would like to purchase, you can alter the quantity you require. You can also add any additional information or notes which we may need to know about the product you are ordering. Simply add the product to the basket when you are ready.
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If your item can be personalised, such as a medal which can be engraved, you will be presented with an option to enter your engraving text. The website will automatically calculate the amount of characters you have used and will indicate if you have incurred any additional charges. 20 letters free engraving applies to only 1 side of the medal if engraving available on front and back. If you have a lot of individual engraving (where text changes per item) you can simply upload a file to accompany your order. Please note: Any additional charges will be shown in the description at the bottom of each product page. Please click here for more information.
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You can view your basket by clicking the shopping trolley in the top-right corner of the menu. Once you've added all your products to the basket, click the "Continue to Next Step" button to fill in all your details regarding invoicing and delivery, along with information regarding your event.
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Please ensure you review your order before completing the checkout process. Check you have included all the items you require, and double-check spelling for engraving or personalised items - although our team will try their best to check for any errors, we cannot be held responsible for any errors through your own fault. Once you're happy with everything, complete the checkout process (payment isn't taken at the time of ordering - see below for details) and an email will be sent to our team with your order details.
Alternative Methods of Ordering
If you don't want to order via the website, you can also place an order by email, telephone, fax or post. Please click here for all of our contact details.
How to pay
Payment cannot be made through our website. Once your order has been received by our Sales team, you will be contacted shortly afterwards so that payment can be made. Please note, payment is required in advance for all orders unless credit terms have already been agreed. We can take payment over the phone via card payment, BACS transfer (please ask for details) or cheque. If paying by cheque, please make this payable to Running Imp Limited and allow 4 working days for this to clear. If there is a problem with your order (such as an item being out of stock) we will inform you at this time. After your goods have been dispatched in line with your event date, your invoice will be sent via email for your records (please check your spam/junk folders).
All prices exclude VAT and delivery (where applicable). Please click here for delivery information.
Additional Charges
The total price shown on your order may be subject to change if you are purchasing certain products carrying additional charges, such as (but not limited to) printed items, setup charges, and individual engraving. Any additional charges will be detailed in the product's description, so please take extra caution to check as we cannot be held responsible for any of this information missed on your behalf.
Product prices do not include VAT.
Carriage charges are calculated by weight (click here for delivery information) and this amount will be included in your invoice.